Quality Officer

Amaroo Care Services Inc is seeking an experienced Quality Officer to join our dynamic team in Gosnells. As a Quality Officer, you will actively support the business on matters relating to leadership, governance, compliance, service delivery, auditing, risk management and accreditation in accordance with the Aged Care Act 1997 and Aged Care Quality Standards (2024) and Accreditation Principles as amended.

What you’ll be doing

  • Assist with the implantation of strategic, operational business and continuous improvement plans.
  • Conduct scheduled audits monitoring system compliance using a variety of tools and clinical system reports.
  • Support our residential and home care leadership teams with day-to-day operations, focusing on quality improvements and compliance that promotes and encourages the highest level of care for our clients across both Residential Aged Care and Home Care.
  • Assist in reviewing clinical improvement activities and assist facilities and Homecare to improve the quality of the PCI’s and actions/outcomes.
  • Monitors compliance to relevant quality and legislative standards and against Amaroo’s policies, procedures and any relevant key performance indicators.
  • Collaborate on improving clinical training programs and modules as required.
  • Actively contributes to the achievement of Amaroo’s Clinical Governance strategic goals and operational plans.
  • Work in consultation with Residential Care Managers and Clinical Nurse Managers to ensure the delivery of high quality, efficient and person-centered care which works within the expected model of Aged Care.
  • Provide a high level of quality systems monitoring to embed contemporary practice and consumer directed care with a proactive focus on compliance and risk mitigation.
  • Assist the Residential Care Managers and General Manager Residential Care and Homecare with triage and support of incoming complaints including reference to PolicyConnect and CMRS and development of responses to the Commission
  • Contributes to the analysis, trending of clinical data and qualitative reporting
  • May be required to work across any site as necessary
  • Other duties as directed/delegate within scope of practice.

What we’re looking for

  • Registered General Nurse or qualified Allied Health Practitioner with current registration with the Australian Health Practitioner Regulation Agency
  • Demonstrated contemporary quality/audit assessment skills
  • Experience in Quality Management Systems and commitment to the principles of continuous quality improvement under the Aged Care Standards
  • Effective interpersonal communication skills
  • Ability to engage with consumers and families to promote and foster positive relationships
  • Demonstrated ability to develop, influence and lead effective teams
  • A demonstrated knowledge of Work Health & Safety principles
  • Knowing and understanding of the principles of continuous quality improvement
  • Knowledge of Aged Care Standards and Accreditation and the Aged Care Funding Instrument (AN-ACC)
  • Ability to work unsupervised and interdependently in a challenging environment
  • Strong Microsoft suite computer skills

What we offer
At Amaroo Care Services, we are dedicated to supporting our employees’ well-being and career progression. We offer a range of benefits, including:

  • Competitive remuneration and salary packaging options
  • Ongoing professional development and training opportunities
  • Access to an Employee Assistance Program for mental health and wellness support