Home Care Package Administrator

The Package Administrator is the point of contact for Care Partners engaged with Amaroo@Home via brokerage agreements, integral to accurate and timely end of month functions including the preparation of Consumer Statements and Medicare claim reports.

What you’ll be doing

  • Verification of services provided by contractors via telephone and email confirmation.
  • Responsible for monitoring and processing Invoices
  • Responsible for fortnightly payroll processing and reports including but not limited to:
    • Care Management Hours Report
    • Preparation of Monthly Statements for checking/ verification by A@H HCM.
    • Preparation of private billing for Finance invoicing
    • Submission of the claim to PRODA
    • Printing, posting, and emailing of monthly statements and client newsletter
  • Responsible for package management including upgrades and home care fee increases.
  • Manage new client enquiries, funding and referrals via MAC, client discharges and liaising with Finance to ensure accuracy in Care Systems.
  • Manage and prepare documentation for refunds/credits and services in arrears and correspondence with Clients.
  • Responsible for audit preparation for Aged Care Commission and Annual Audit to ensure compliance and accreditation approval.
  • Manage Client folders and responsible for Brokerage contract preparation and private service agreements.

What we’re looking for

  • Business Administration Qualification is highly regarded.
  • Attention to detail and ability to identify errors/ find solutions.
  • Conflict resolution skills and highly developed verbal and written communication skills with an ability to empathise and explore customer needs and wants.
  • Knowledge of Quality Aged Care Standards and the HCP Operational Guidelines
  • Strong computer skills with experience using customer data base systems.
  • Must hold a WA driver’s license.
  • Current National Police Clearance.

What we offer
At Amaroo Care Services, we are dedicated to supporting our employees’ well-being and career progression. We offer a range of benefits, including:

  • Competitive remuneration and salary packaging options
  • Ongoing professional development and training opportunities
  • Access to an Employee Assistance Program for mental health and wellness support