Home Care Manager

We are seeking a dedicated, energetic and experienced Manager to lead and grow our Amaroo@Home program, with a focus on enabling our clients to continue to live in their home whilst receiving the support they choose in a safe, caring environment for the client and staff.

Reporting to the General Manager of Residential & Home Care, you will be responsible for the operational, budget and financial management, and the quality improvement of the home care services, with programs based in Gosnells and Denmark. This role has a strong emphasis on increasing the volume and range of services delivered. Key responsibilities:

Quality improvement     

  • Participate in clinical governance meetings and must evaluate the effectiveness of current policies through designing, implementing, and evaluating internal audits. The Manager is required to review clinical policies and procedures, the communicate changes to the Team, including delivery and coordination of infection control procedures, in particular, infection outbreak management.
  • Apply knowledge to the assessment, planning and evaluation of care provided and funded by Home Care Packages, brokerage agreements and private funding agreements.
  • Leading external audit activities initiated by the Quality and Safety Commission and the implementation of legislation as required as an Approved Provider of Home Care Packages.
  • Regularly review complaints, audit findings, hazards, near misses, incidents and injury reports and the implementation of the continuous quality improvement process.

Budget and financial management  

  • Prepare and monitor Home Care Package budget; monitoring of closing balances to ensure that provided support is adequately funded and taking any actions to remedy deficit balance should these occur.
  • Is assigned growth targets and is responsible for the development of the Annual Home Care Budgets and reviewing monthly Profit and Loss reports, managing revenue and expenses in line with organizational budgets.
  • Timely and accurate provision of timesheets to Finance Department for processing and payment of wages, together with completed documentation regarding staff leave.
  • Development and supervision of processes that verify and confirm completed services are accurately recorded for the purpose of consumer account billing and payment of staff wages.

Reporting and other operational duties       

  • Responsible for the formation, content and delivery of a monthly report to the Executive, and external reporting to regulatory authorities as required.
  • Abiding by delegated authority policy, the Home Care Manger is responsible for purchasing resources required for service delivery functions, including preparing of purchase orders and submitting approvals for payment of invoices to Finance for payment.
  • Supervision of ordering and storage of clinical supplies held in ‘imprest’
  • Responsible for new HCP consumer enquiries, including assessment of prospective consumers.
  • Liaise with People & Culture Team for staff recruitment and conducts recruitment functions, identifies training gaps and initiates a training program to ensure that the staff have the skills and abilities to deliver high quality services.
  • Preparation of the Amaroo Home Care Consumer newsletter to facilitate time communication with consumers.
  • Providing after hours support for the care team, particularly the escalation of concerns that occur on weekends and after hours.
  • Responsible for the investigation of complaints, actioning appropriate remedies and documenting outcomes, including staff and consumer complaints.
  • Meet regulatory requirements in accordance with the parameters of the position.
  • Other duties as directed/delegated within the scope of practice and may be required to work across any business area as necessary.

Skills and experience required: 

  • Minimum 5 years of management and leadership experience ideally in a Community Services setting
  • Experience in quality management systems, and commitment to the principles of continuous quality improvement
  • Coordinating the service delivery of the full range of Home Care Packages
  • Demonstrated strong experience in the growth of services and the development of growth strategies
  • Ability to engage with consumers and families to promote and foster positive relationships
  • Have successful experience managing and maintaining a well-functioning team
  • Excellent interpersonal skills and ability to work independently
  • Valid driver’s license and a current National Police Clearance not less than 6 months or willing to obtain

Benefits and perks:

In return, Amaroo will provide you with:

  • Flexible work arrangements considered
  • Competitive salary
  • Great salary packaging options
  • Free onsite parking and own cafe