Frequently asked questions

  • How can I access Amaroo@Home services?

      For Amaroo@Home to provide you with a tailored plan of home care services, you must first have a Home Care Package allocated to you.

      There are 4 steps to getting a Home Care Package:

      Step 1. Check your eligibility with My Aged Care’s online eligibility checker

      Step 2. Complete an aged care assessment (ACAT assessment) with My Aged Care

      Step 3. Complete an income assessment via Services Australia/Centrelink

      Step 4. Have a Home Care Package approved and allocated to you

      We understand that organising at-home care can be an overwhelming experience. If you need more assistance understanding how we can help you live more comfortably in your own home, please contact our friendly team on 1300 653 967.

  • Am I eligible for a Home Care Package?

      You or your loved one may be eligible for a government subsidised Home Care Package if you:

      1. Are a senior Australian aged 65+ who needs help to stay safe and comfortable at home
      2. Are Aboriginal or Torres Strait Islander aged 50+
  • How much is a Home Care Package worth?

      Home Care Packages are allocated across four levels, with each level providing a specific budget for subsidised home care services. The Home Care Package level you receive will depend on your unique assessed care needs.

      The four Home Care Package level budgets are:

      Level 1                     Basic support                      $10,588.65 per year

      Level 2                    Low-level support               $18,622.30 per year

      Level 3                    Intermediate support        $40,529.60 per year

      Level 4                    High-level support             $61,440.45 per year

  • What can I spend my Home Care Package funds on at Amaroo@Home?

      At Amaroo, you will have access to a broad range of services designed to meet your needs and goals. This can include:

      1. Domestic assistance
      2. Meals services
      3. Personal care
      4. In-home nursing
      5. Home modification
      6. Transport

      You may also be eligible for some of our health care services, which include:

      1. Physiotherapy
      2. Occupational therapy
      3. Podiatry
      4. Dietetics
      5. Exercise physiology
      6. Massage therapy
      7. Speech pathology

      Generally, services and supports relating to the care needs of seniors can be funded, but everyday living expenses such as rent, groceries and entertainment cannot.

      To help understand which services and supports are available to you, call our friendly team on 1300 653 967.

  • Why should I choose Amaroo@Home for my home care services?

      At Amaroo we not only provide top-quality services, but we also provide you with:

      1. A dedicated Home Care Package Coordinator who will support you throughout your journey.
      2. A team of qualified and dedicated Support Workers and Home Assistants to ensure you receive consistent and reliable services.
      3. A permanent Clinical Registered Nurse who will assist you with your clinical assessments, as well as nursing and wound care when required.
      4. A customer portal that allows you and your family to view who is attending your home visits and when.
  • What if I don’t have a Home Care Package?

      You may be interested in accessing private home care services if you:

      1. Are waiting to receive a Home Care Package
      2. Aren’t compatible with a Home Care Package
      3. Need home care directly and promptly

      As private services are self-funded, you can access the care you need on either a short or long-term basis. To learn more, contact our friendly team on 1300 653 967.

  • What are your costs and fees?
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