AMAROO CARE SERVICES (INC)

 AMAROO VILLAGE

AMAROO VILLAGE DENMARK

AMAROO VILLAGE BUCKLEY CARING CENTRE

AMAROO VILLAGE McMAHON CARING CENTRE

Amaroo Care Services Inc respects and upholds its residents rights to privacy protection under the National Privacy Principles contained in the Privacy Amendment (Private Sector) Act 2000. The National Privacy Principles apply to all components that make up the Amaroo Village, Amaroo Village – Denmark, Amaroo Village Buckley Caring Centre and Amaroo Village McMahon Caring Centre from their introduction on 21 December 2001.

Aged Care and Retirement Village providers are in a special position of trust in providing personal, intimate, social and medical care to Residents and Clients in their own home. This is a special position of trust and the right to privacy is regarded as a fundamental ethic in our organisation.

What personal information about residents does Amaroo Care Services Inc  Hold?

·        Name, address, telephone numbers.

·        Date of birth.

·        Occupation.

·        Health information.

·        Pension Details.

·        Financial Details.

·        Transaction details associated with services provided by Amaroo Care Services Inc and some external agencies.

·        Any additional information that the resident provides to the organisation.

Amaroo Care Services Inc will delete, or de-identify, personal information due to redundancy in accordance with the requirements of the Private Health Facilities Act 1999 as detailed hereunder;

·        Form Clinical Records – ten (10) years after the last clinical attendance or last medico legal action, whichever is the later.

·        For Residents with a condition affecting their decision making capacity (eg. intellectually disabled relating to traumatic brain injury, dementia or severe  mental illness) 10 years from the date of the resident’s decision making capacity is no longer limited, or eighty (80) years from the date of birth of the resident.

What does Amaroo Care Services Inc do with resident’s personal information?

Personal resident information is used for:-

·        Assisting in providing medical treatment and care.

·        Assisting doctors and allied health professionals in providing medical treatment and care within our facilities.

·        Assisting in contact calls to residents.

·        To meet internal administrative requirements.

·        The processing of information required by the Commonwealth Government in accordance with the Aged Care Act.

·        The provision of information to medical practitioners and allied health professionals who provide the necessary follow-up treatment and on-going care.

·        For bench marking.

·        To provide data in both an identified and de-identified form to State and Commonwealth Government agencies in compliance with numerous legislative requirements.

And with the resident’s written consent:-

·        To communicate promotional offers and special events.

·        To circulate newsletters, notice’s and other information to resident’s.

·        Marketing, research and development.

·        Service planning.

Amaroo Care Services Inc, will not disclose personal information about residents to any person, persons or organisation except on a “Confidential” basis to agents that we use in the ordinary operation of our business, such as data processing, printing and mailing.

At any time, a resident may opt out of receiving any communications from us (other than as required for the operation of our business, eg regarding payment of their account).

Openness:

Residents may request access to personal information that we hold about them, by writing to the Privacy Officer at the address below. The resident does not have to provide a reason for requesting access to this information. Where Amaroo Care Services Inc  holds information that a resident is entitled to access, the facilities will endeavour to provide the resident with a suitable range of choices as to how the information is accessed.

If a resident believes that personal information held by Amaroo Care Services Inc is incorrect, incomplete or inaccurate, then the resident may request their record to be amended. If the facility does not believe that there are grounds for amendment, then an additional note will be made to the personal information stating that the resident disagrees with that section of information held.

Any questions about this policy, or any complaint regarding an individual’s treatment of their personal privacy by Amaroo Care Services Inc, should be made in writing to the address below.

Privacy Officer

Amaroo Care Services Inc

Administration Centre

2 Wreford

GOSNELLS      WA    6110

Miscellaneous:

In this policy, “personal information” and “health information” have the same meaning as under the Privacy Amendment (Private Sector) Act 2000.

This policy represents our policy as at 10 December 2001. We may review and up-date this policy from time to time. Although Amaroo Care Services Inc  intend to observe this policy at all times, it is not legally binding on Amaroo Care Services Inc in any way. From time to time we may regard it as necessary or desirable to act outside the policy.  Amaroo Care Services Inc may do so, subject only to any other contractual rights the resident may have and any statutory rights the resident may have under the Privacy Act or other applicable legislation.

Procedure:

Forms in use by Amaroo Care Services Inc which relate to the Privacy Amendment (Private Sector) Act 2000 include:

·        FORM: AV/P .1.  Privacy Act – Consent Form

·        FORM: AV/P .2.  Privacy Act – Information Sheet

·        FORM: AV/P .3.  Request to Access Residents Record

·        FORM: AV/P .4.  Request to Amend a Residents Record

Correct forms are to be used in the event that information is required or a request is made to amend a residents record.

Staff are to ensure that the relevant document has been completed accurately by the Resident.

AMAROO CARE SERVICES INC

2 WREFORD COURT

GOSNELLS    WA     6110

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